I RECEIVED THE WRONG ITEM

If you received a an incorrect size, wrong or defective, non-functioning, low quality product or if the product you received was damaged during the shipping process, please contact our Customer Support team! We will analyze the situation and decide on a partial or full refund.

How do I send a support request?

  1. Go to My Orders.
  2. Choose the order that you are not satisfied with
  3. Contact Support with Order number
  4. Describe the product you received and attach photo proof of your dispute.

IMPORTANT: Quality claims are accepted within 30 days after you receive the goods.

IMPORTANT: Our Customer Support agent may ask you to provide additional evidence, such as photos or videos.

Can my refund request be denied?

Yes, if:

  • more than 30 days have passed since the goods were delivered;
  • the quality of the goods corresponds to the description provided by the seller
  • The defect of the goods cannot be identified on the provided photos / videos
  • video or photo evidence provided is modified, retouched or otherwise falsified.

When will I get money back?

The money will be returned to the account from which you paid, within 7-14 days after the order changes its status to Refunded.

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