If you received a defective, non-functioning, low quality product or if the product you received was damaged during the shipping process, please contact our Customer Support team! We will analyze the situation and decide on a partial or full refund.
How do I send a support request?
- Go to My Orders.
- Choose the order that you are not satisfied with
- Contact Support with Order number
- Describe the product you received and attach photo proof of your dispute.
IMPORTANT: Quality claims are accepted within 30 days after you receive the goods.
IMPORTANT: Our Customer Support agent may ask you to provide additional evidence, such as photos or videos.
Can my refund request be denied?
- more than 30 days have passed since the goods were delivered;
- the quality of the goods corresponds to the description provided by the seller
- The defect of the goods cannot be identified on the provided photos / videos
- video or photo evidence provided is modified, retouched or otherwise falsified.
When will I get money back?
The money will be returned to the account from which you paid, within 7-14 days after the order changes its status to Refunded.